![]() ![]() It’s common courtesy or at least a principle to let the guest know that you’re about to pay extra money for a handicap room. “ The supervisor was focused more about the money than the guest experience. I have been staying here for 10 years, countless times, and have spent so much at the tables, dining and spa and that’s what I get. After dinner I went back to the front desk and the interaction with the supervisor which I won’t even put his name here on blast, was the worse ever! He told me he couldn’t do anything for me but remove my resort fee of $25 because “ technically only VIPS book those casitas.” I felt so embarrassed and little when he told me that. I went over to Cielo for dinner and I still had no call. ![]() I went to speak to them in person and the agent said the supervisor wasn’t available so he would call me. Our guests praise the clean rooms in our reviews. Enjoy free parking, 3 outdoor pools, and 11 restaurants. Should i had known it was a handicap room, I would have never upgraded ! Upon checking in, I called the front desk to inform them and the agent said a supervisor would be in touch soon. Book Morongo Casino, Resort & Spa, Cabazon on Tripadvisor: See 622 traveler reviews, 347 candid photos, and great deals for Morongo Casino, Resort & Spa, ranked 1 of 1 hotel in Cabazon and rated 3.5 of 5 at Tripadvisor. Stay at this 4-star spa resort in Cabazon. ![]() I had booked a standard room, however I ended up upgrading to one of their casitas for an additional $500 or so a night. I stayed there for a night as a “Valentines” get away with my girlfriend. ![]()
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